Self Storage FAQ: RT 24 Self Storage

Looking for some guidance while choosing a storage unit? At RT 24 Self Storage, we know that navigating your storage options, particularly if it’s your first time, can bring up a few questions. To help you out, we’ve put together a comprehensive self storage FAQ, ensuring you have all the crucial information at your fingertips before you start renting. If there’s anything you’re still unsure about or if you have questions not addressed in the FAQ, don’t hesitate to reach out. Our team is always available via phone or email, eager to assist you with any of your self-storage queries.

Do I need to have a protection plan for my storage unit?

Yes. Here at RT 24 Self Storage, we require every tenant to have a protection plan in place for their storage unit. Feel free to bring your current insurance documentation when you sign your lease, or choose from one of our customized protection plans. Our experts can assist you in selecting a plan to fit your needs.

How do I pay my storage bill online?

It’s a breeze! Just head over to the RT 24 Self Storage website and hit the “Pay Bill” button. From there, you’ll sign in to your account or continue as a guest, choose your unit, and proceed with the payment steps. You even have the option to pay ahead for several months, making it easier to manage your storage expenses.

What if I need assistance outside of normal business hours?

No worries, we’ve got you covered. If you require immediate assistance after business hours, simply call our provided number and press 1 to speak with our after-hours representative. You can also email us or use our website’s contact form. Plus, our live chat support is ready to help you anytime.

Are locks available for purchase at your facility?

Yes, for your convenience, RT 24 Self Storage offers a selection of storage supplies, including locks, for purchase right at our facility. We strive to be your one-stop-shop for all your storage necessities.

Can I rent on a short-term basis?

Yes, at RT 24 Self Storage, we understand the importance of flexibility. That’s why we offer month-to-month rental agreements, giving you the liberty to rent for exactly as long as you need without any long-term obligations.

What are the advantages of renting an indoor storage unit?

Renting an indoor storage unit offers the advantages of enhanced security and protection from the elements, as these units are typically located within a building that requires additional access controls. They also provide a more consistent temperature environment, which is better for storing sensitive items that could be damaged by extreme heat, cold, or humidity.

What discounts does RT 24 Self Storage offer?

We are pleased to offer various discounts to our customers. Seniors (65+) receive a 5% monthly discount, while active military personnel can enjoy a 10% discount monthly as our gratitude for their service. Plus, take advantage of our referral program where both you and your friend will receive a discount on your next rental.

Do you offer moving services?

Although we don’t have our own moving services, RT 24 Self Storage proudly recommends local businesses through our Neighborhood Friends program. Please visit our office to view our continuously updated Neighborhood Friends board to find trusted businesses near you.

Do you offer moving truck rentals at your facility?

While RT 24 Self Storage does not offer truck rentals directly, you can check out our Neighborhood Friends board that features local companies that come highly recommended. This list is updated regularly, so be sure to check back in the future, too!

How do I choose the correct storage unit size for my load?

RT 24 Self Storage offers a large collection of storage unit sizes suitable for a range of needs. To determine the best fit for you, consider using our online storage calculator. By entering the items you plan to store, you’ll get an estimated size recommendation that will ensure your belongings fit comfortably.

Is it legal to live or sleep in a storage unit?

Under no circumstances are you allowed to reside in a storage facility. Living or sleeping in a storage unit is against the law and is unsafe, as our units are not equipped with living necessities.

When I rent a unit online, when can I start using it?

Your storage unit at RT 24 Self Storage is available for immediate access after you’ve completed the online rental process and received your confirmation. Our streamlined online system allows you to secure your unit and start moving in right away.

Am I allowed to access my storage unit at any time?

While RT 24 Self Storage doesn’t offer round-the-clock access, our gates are open from 6:00 AM to 10:00 PM every day, ensuring you have access to your belongings as you need them.

Have we addressed your questions?

At RT 24 Self Storage, we’re dedicated to providing clear and comprehensive support for all our tenants. If there’s anything more you need to know, don’t hesitate to reach out by phone or email. We’re always here to ensure your storage experience is hassle-free.

Local Storage Solution in Millsboro, DE